Bahrain International Airport, an exercise in bottlenecks

15 Jul, '03

The Bahrain International Airport is to be upgraded to handle 15 million passengers from its current 6 million annually. The upgrade will cost some $115 million. I don’t know the specific plans of this upgrade or how long it will take. However as a semi-frequent traveler I have some observations which might make using the airport easier from the traveler’s perspective.

A traveler’s first experience of Bahrain is through the airport and the first impression that might come to mind is “bottleneck”!

Consider the normal route a traveler takes through the airport from the moment he leaves the aircraft to his exit:

    1. Immediately you disembark at the air-bridge you have to navigate your way through policemen, service staff, airline ground staff, engineers, technicians and sometimes wheel-chairs awaiting their occupants. If you are unfortunate enough to be one of the last to leave the aircraft you start your navigation skills in the aircraft itself! Bottleneck.
    2. Further down the air-bridge you are normally confronted by two ground staff – who are foreign to a smile – asking passengers if they are transferring where a sign would have sufficed – bottleneck.
    3. At the exit of the air-bridge you meet yet another policeman or two.
    4. Follow the signs to the immigration area and now you are shepherded through a rope-corridor so a bored medical nurse who hopefully can determine if you are infected by SARS – at this point in time, this is an understandable bottleneck.
    5. Get in the queue to get your passport or your ID registered, stamped and get a small slip of paper with yet another stamp to give to two policemen at the end of the immigration area to let you pass to baggage claim. It is very apparent that the immigration officers are not to be trusted to carry on their job properly, so you have to give them the slip and show the actual stamp in your passport before you are allowed to descend into the baggage claim area – bottleneck.
    6. Off the ramp and yet another queue this time to x-ray your carry-on baggage! Remember that this baggage was already scanned at the point of departure, so having to do that again on arrival doesn’t make sense considering that you were in controlled and monitored areas from the minute you entered your departure airport. Bottleneck.
    7. Now before you can collect your x-rayed carry-on baggage you have to pass through a metal detector! If scanning the carry-on baggage is overlooked at the moment, why do passengers have to go through a metal detector at this stage? Bottleneck.
    8. Get to the conveyor belts, get your bags and you discover that they have been x-rayed too! You hope and pray that you don’t have chalk marks on your baggage as that will most definitely introduce more delays – hand search is required if your baggage has been marked. Let’s say that this is a valid security feature so let this pass.
    9. If you haven’t got anything to declare you now go through the green channel. At last the authorities seem to trust the passenger by now, and how could they not if every single passenger has gone through all the checks above?
    10. You exit the customs area into a penned channel! Wouldn’t just rope cordons or even a lower wall be enough here? Oh, this pen is manned by another policeman!
    11. Out of the airport you go and now you’re probably looking for transport. The only method of transport available of course is a taxi – welcome to the single most complained about feature of Bahrain… the taxis. I’ll leave the taxi subject for another post!

Let’s review the over-riding feelings a passenger goes through at Bahrain International Airport: (a) inefficiency, (b) prevalence of policemen, (c) various unnecessary bottlenecks.

Wouldn’t part of the $115 million be better spent in tackling these issues? Some even don’t require any expenditure at all, on the contrary they might even save money!

    1. Disallow anyone other than absolutely necessary staff to be at the air-bridge while passengers are disembarking.
    2. Remove all policemen from the public areas of the airport. It would be much better to depend more on installed closed-circuit television surveillance and have well equipped and trained policemen at the ready to be instantly deployed if and when needed. This will give visitors the impression that Bahrain is not a “police state.”
    3. There is absolutely no need for that stamp on the little piece of paper. The stamp in you passport should be enough. There is also no need whatsoever to have policemen overlooking the immigration staff, so remove those two policemen at the top of the ramp.
    4. Why even bother stamp Bahraini passports or ID cards? In Europe now all an ECC citizen have to do is just show his passport or id and away they go. Is it really necessary for the government to register where and when we have gone and when we came back? What’s the point? If it is security related then that surely should be the role of the police rather than immigration?
    5. Why x-ray carry-on baggage and go through a metal detector on arrival? All passengers by default were sequestered in a controlled environments before boarding a hermetically sealed plane! What could this possibly be for? Security? Smuggling of contraband? Aren’t the customs officials adequately trained to recognize people in question? Should 99.9% of passengers be penalised for the actions of the very small percentage who may be known criminals?

Maybe it is high time for the airport authorities to really have a look at these procedures which in the minds of the vast majority of travelers are unneeded, unnecessary and just contribute to the feelings that they have come to a country that simply does not trust anyone and where everyone is under suspicion.

The very necessary thing that the airport authorities should invest in other than bricks and mortar is a well considered customer appreciation training sessions for every single member of staff – governmental or otherwise, because for all the years that I have personally used Bahrain International Airport, I can count the number of times I saw a smile on an official’s face!

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Comments (6)

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  1. anonymous says:

    we are a third world country, so no surprises

    Hi
    I totally agree with what has been written. I believe we are still a third world developing country which is a police state at core, so efficiency isn’t in our dictionary, but creating more jobs – like the police man who collects the pieces of paper after stamping your passport with the entrance stamp- is a prioprity even if we all have to suffer.
    When are we going to provide bahrain with the many talents we have to make it better? I dont know, but we can only hope since it is the best thing we do around this country!

  2. mahmood says:

    Bahrain International Airport, an exercise in bottlenecks

    I was very pleasantly surprised at the airport coming in from Dubai on Thursday Dec 11, 2003 that they no longer give you that stupid stamped chit to give to a policeman at the top of the baggage hall ramp. I asked the immigrations guy and he smiled and said that they cancelled it!

    Whayhay! Kudos to the Immigration Department for this change… I wish I knew how they got to that decision and why did it take this long to enact it?

  3. anonymous says:

    Bahrain International Airport, an exercise in bottlenecks

    We arrived at Bahrain airport on 23rd March after suffering on our flight from Amsterdam, My wife had her handbag stolen on the plane losing her credit cards and money. Although we caught the person who stole it, we did not get the cards or the money back. we were interviewed by the Police and gave statements but so far do not know the outcome. Can anyone give me the email address of the police at the airport? They were kind and considerate and took us to the desk to pay our ENTRY TAX

    Posted by Allan White

  4. mahmood says:

    Re: Bahrain International Airport Security

    Allan that’s a bad deal, sorry to hear of your trouble.

    The details I got for the Airport Security are:

    Telephone: +973-1732 1605
    Fax: +973-1732 1609

    I’ve contacted the airport security office and talked to the officer in charge. He promised to get back to me with easier ways for you to contact them should you need to, I hope they can provide an email address for you to use. Failing that, at the very least I’ll get you the name and direct number of the person in charge of your case. Please email me on mahmood@mahmood.tv so we can take the details of this issue off the public’s view. We hopefully can comment back here once your issues are resolved.

    I hope that incident didn’t leave you with a bad impression of Bahrain and hope that you will come back again for happier experiences.

  5. mahmood says:

    Re: Bahrain International Airport, an exercise in bottlenecks

    I’ve just got a call back from the officer in charge and he said that there is nothing new to report with the case. There are more details that I do not want to divulge here but would do if you contact me Allan.

  6. anonymous says:

    Bahrain International Airport, an exercise in bottlenecks

    respected sir

    I want to know the contact NO of bahrain international airport immigration dept. if got this NO plz send a mail to me my id is : josemedco@yahoo.com

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