After a year of painfully using Viva’s mediocre but much over-hyped internet offering in Bahrain, I’ve terminated both contracts for my home and office. The best speed I could get out of Viva was something like 4mbps and that was flaky. As far as the uploads are concerned, I don’t think I got much more than 512kbps, and yes, that was flaky too. As a media company with daily uploads and downloads of large files, we couldn’t take it any more. To prevent a complete riot (the guys were suspiciously building a platform in our back garden, when I saw a trap door being modelled in its floor, I knew I had to do something!)
So I wend back to Batelco. Paying more than five times the price (BD160 for a business line at 8mbps) is a pleasure for at least having a dependable (well, mostly dependable) connection with an upload speed of approximately 1mbps (well, most days) although the promise was double that.
Here’s the result of a speedtest I did just now:
Why is it that Viva is allowed to advertise “Up to 48Mbps” and “Fastest internet in Bahrain” when in real life their dismal speed in most areas I’ve looked at doesn’t even exceed 10Mbps? Certainly both at my home (Barbar area) and office (Abu Sayba area) all we experienced was 4Mbps almost throughout the one year of installation.
When asked by the attendant this morning while cancelling both lines and told him that I was dissatisfied with the speed, he repeated what I got to know as the “Viva party line”: “but even if you get 2Mbps, it’s good enough as our promise is up to 48Mbps!”
Yes sure. Have it your way. Mine is – as a customer – is complete disappointment. And the way I vote, is through my wallet and you’re no longer getting that.
TRA, do what you’re supposed to do, otherwise cowboys will continue to rule the scene and the country will continue to suffer the uncompetitiveness which has become its way of life.
Filed in: Technology