I am about this close to ditching the crap they call Zain – which I have now only started calling Shain – and throwing my lot with the devil.
What the bloody hell is happening with this company? Since they changed their “brand identity” they’ve gone almost completely down the toilet, at least as far as their wireless Internet service is concerned. It keeps dropping out and has become really unreliable. Their support is no great shakes either, there is no one on support after 10pm and before 8am, the speed crawls rather than walks and the whole of yesterday and this morning I couldn’t get connected at home.
It is almost daily that I call their tech support and tell them to reset my equipment from their end because they just go belly up and I could not get connected. This is stupid, absolutely diabolical and the service is a hell of a lot worse than I anticipated.
Because of the constant frustration with their service, it is really not worth staying with them.
If they think that “rebranding” just means changing their logo and colours and ignoring quality of service, then they might as well call themselves “Shain”, in this case, it is actually much more appropriate.
“shain” is Arabic for bad – against “zain” which means good.