Tag Archives tamkeen

How to deal with customer complaints. A lesson from Tamkeen.

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Twelve days ago, I had this to say about Tamkeen:As you can see above, just one day after posting the initial complaint, which was borne from frustration and previous experiences with Tamkeen, someone took notice of my complaint and took positive action. No less than three Tamkeen personnel called offering to help to┬áresolve the situation. And they did, almost immediately. Within a day, all paperwork was┬áresubmitted and accepted within their system. The lady …

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Short sightedness

Why is it that to every attempt to reasonably increase fees we get an unreasonable reaction? The commercial registration in this country was just BD30 (US$80) annually and there is an intent to increase it to BD50 ($130) so what do we get? Rather than the sane question is what additional value do we get for this increase, we get the Chamber of Commerce bleating that this will “hurt SMEs”. Ok, fine, it might hurt some …

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