While it’s a fact that telecom companies are nothing but glorified automated billing systems, why aren’t they forced to let their customers know of the expiry or anniversary of their contract?

At the moment, VIVA, and I suspect the others too, carry on with their completely unethical practices of not notifying their customers that their contracts have ended, and continue with full unethical intent to charge them ad infinitum the very same charges per month even after their customer have fully paid their smartphone packages.